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MCGM : Pay Water Bills Online Mumbai

Name of the Organization : Municipal Corporation of Greater Mumbai (mcgm.gov.in)
Type of Facility : Pay Water Bills Online
Location : Mumbai

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Website : http://www.mcgm.gov.in/

Municipal Corporation of Greater Mumbai Related Content:
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Trade License Application: https://www.indianjobtalks.in/23652.html
Water Line Connection: https://www.indianjobtalks.in/23606.html
Birth/ Death Certificate: https://www.indianjobtalks.in/12687.html
Drainage Connection:https://www.indianjobtalks.in/23632.html

How to Pay Water Bills Online?
** At the log in screen, enter the CCN No (eg. SXU009999) in the field / text box “CCN No.” and click on Sign in button.
** Read Disclaimer – Terms and Conditions and click on Accept Button.
You will reach to Home Page of Payment Gateway.
** Here, you will see many links eg. Deposit, Bill Payment and etc., please click on “Bills Payment”.
** List of pending bills will be displayed on View Bill Info page , please select the Bill you intend to make payment and click on Submit button
** Select the Bank (eg. UBI bank )from Drop down on View info page and enter the amount in the field “Payment Amount ”.And click on Submit button

Note :
In Payment Amount field Decimal value are not accepted

** Read Warning Page and click on OK button.
** Automatically it will connect to Bank website, please enter the Internet Banking Login ID and Password and Click on Login button.
** Transaction details page is displayed, if needed please enter Payment Remark for transaction and click on Pay button.
** For Authentication the Online transaction user has to enter the Internet banking login ID and Transaction Password and click on Validate button.

Note :
Some Bank like SBI there is no Transaction password needed for Online Payment.

** After successful payment is done, Bank provides Bank Reference Number/Hot Payment Number is displayed. After 5 sec it will redirect from bank site to MCGM payment gateway site
** After directing again to Payment Gateway website system will generate a Receipt in PDF file for the transaction

Click here for online payment

Contact Us :
Municipal Corporation of Greater Mumbai,
Head Quarter,
Mumbai C.S.T. 400001

74 Comments
Add a Comment
  1. On 15-Jan-2021, I have paid online on MCGM site. My water bill CCN is SX@0360115, and the amount of Rs.3228/-(including Interest charges) got deducted from my saving’s account, but the same has not been updated in the MCGM database. There has been no refund and no contact number given in the MCGM to ask about failed transactions. Kindly verify and sort the issue at the earliest.

  2. On 12.11.2020, I have paid online on MCGM site. My water bill CCN is pn@0565726, and the amount of Rs.9309/-(including service charges) got deducted from my saving’s account, but the same has not been updated in the MCGM database. There has been no refund and no contact number given in the MCGM to ask about failed transactions. Kindly verify and sort the issue at the earliest.

  3. I tried to pay water bill by NEFT. Bank sent error message viz. Account No. exceeds maximum digit. BMCW000000DXA9080000

  4. I have done MCGM water bill payment via my HDFC Credit card.

    Payment was done on below site.

    Consumer No : LX@0308078

    Transaction Amount: 14346/-

    Order Number : MCGM100835

    Amount 14346/- was deducted but transaction failed. Please help. Not able to find any customer care for disputed transactions of water bill payment.

  5. Dear Sir

    Kindly tell me how to remove duplicate water bill….

  6. I have submitted my right documents but still there is spelling mistake in my first name. So, can I change it or not? If yes then how?

  7. How can I change the mobile number?

  8. Today I pay my water bill CCN : MWZ56100005 using netbanking, and the amount got deducted from my account. But the same has not been updated in the MCGM database. There has been no refund and no contact number given in the MCGM to ask about the payment.

    Please do check this.

    1. On 29.12.2018, I have paid online on MCGM site. My water bill CCN is NX@0369375, and the amount of Rs.646.03/-(including service charges) got deducted from my saving’s account, but the same has not been updated in the MCGM database. There has been no refund and no contact number given in the MCGM to ask about failed transactions. Kindly verify and sort the issue at the earliest.

  9. Previously we used to take out duplicate bill from your web site. Now we are unable to get the bills
    Please help us to know how to get the duplicate bills?

  10. I had done a payment for water bill for consumer number MWW4590004 with transaction done on January 01, 2016 for Rs.2,174.00 vide merchant reference no. EHDF4206940292/MCGM , but unfortunately the transaction failed and the amount was deducted from my account but till now I haven’t received any refund of the amount in my bank account.
    I did contact my Banker but they replied that I need to contact the merchant for reversal,
    I had paid the bill again using another bank account which was successful. Now I have ended up in paying twice and is still waiting for the refund on the First transaction.
    There is no customer support contact details on the site for complains and failed transaction.

  11. I am trying to pay water bill online but the link is not opening.
    aquaptax.mcgm.gov.in/aqua/citizenportal/ is not opening giving Error
    “This page can’t be displayed”. I am opening through Internet Explorer 11.
    Please help.

  12. chembur udayachal niwas

    bmc water bill is not coming in time. Public goes to ward office where clerk says printer not working and when public goes to MCGM-Aqua it is not opening. This is a continue defect of mcgm site .
    Request to rectify the system which is not opening by explorer or Firefox .

  13. What is the rate for water for commercial purpose?

  14. I am trying to pay water bill online but the link is not opening.
    aquaptax.mcgm.gov.in/aqua/citizenportal/ is not opening giving Error
    “This page can’t be displayed” . I am opening through Internet Explorer 11
    Please help

    1. I am trying to connect to the following link to pay water bill
      https://web.archive.org/web/20190818180944/https://aquaptax.mcgm.gov.in/aqua/citizenportal/
      I tried through IE 7, 9, 10 and 11
      If anyone is paying online through this link
      aquaptax.mcgm.gov.in/aqua/citizenportal/
      Please specify which version of Internet Explorer is used. Please help
      I am getting Error “connection timed out”
      Thanks in advance
      P S Ramachandran

  15. shivmurti R vishwakarma

    Water connection no. Lxs8841004 bill amount is not showing on L ward computer I visited two times please help.

  16. Is there no receipt for payment of water bill through NEFT?

  17. smt.AMRATBAI DHANJI & ORS

    RSA4330008
    Bill for this connection is no seen on BMC computer. I have visited 5 times, for what reason it is late. Same problem for more than 3 years B. m. c is sending bills for property, water in courier then till to-day why we haven’t received any bill our billing address is same for more then 50 years residence. RSA4320003, last week, knew & paid amount last week. But gets bill once in wile Why?

  18. How to check my duplicate water bill online. When I check that time it is showing ERROR

    And the Error displayed is : SSL Connection error.

    Please help at the earliest.

  19. I see lot of cases where amount was deducted from bank account but no payment made to BMC site for water bill and also no receipt was generated.

    Anyone from above whose payment was settled after this Issue?

    1. Sebastian Pinheiro

      Open internet explorer site 9 or 10 and try it will get opened

  20. Yes there is SL error how do we pay?

  21. The link is showing error for making water bill payment

  22. This link is continuously giving an error.

    https://web.archive.org/web/20190818180944/https://aquaptax.mcgm.gov.in/aqua/citizenportal/

    And the Error displayed is : SSL Connection error.

    Please help at the earliest.

    1. This link is continuously giving an error.

      https://web.archive.org/web/20190818180944/https://aquaptax.mcgm.gov.in/aqua/citizenportal/

      And the Error displayed is : SSL Connection error.

      Please help at the earliest.

      VASANTH D SHETTY, marol, andheri-east, Mumbai-59.

  23. I have paid my water bill through NEFT facility. The payment amt was deducted from my bank account. But no records updated in mcgm. So how do I know that, the payment is successfully done or not? My ccn no is HEV3971001.

    1. You can see your Payment Status on https://web.archive.org/web/20190818180944/https://aquaptax.mcgm.gov.in/aqua/citizenportal/ in IE.
      and you can also see your payment slip

  24. I paid my water bill 4 days back CCN : HEV6841001 using netbanking, and the amount got deducted from my account. But the same has not been updated in the mcgm database. There has been no refund and no one in the mcgm office has any idea about the payment.

    Please do check this.

  25. I have paid my water bill using mcgm 24*7 app the amount got debited from my Hdfc a/x on 29thJan but still am seeing outstanding bill for the same amount I paid. I didn’t get confirmation from mcgm about my payment. How to know whether its successful?
    ccn no. Is LXA5550002

  26. I HAVE PAID WATER BILL at BMC office Malad west dated Jan 20,2015. BUT PAYMENT GATEWAY SYSTEM DID NOT GENERATE A RECEIPT IN PDF FILE FOR THE TRANSACTION. I ENTERED CCN NUMBER, BILL IS IN PENDING STATUS,CCN NUMBER IS PNA0001970,in the name of Rangnat R. Shelke ,BILL NO 1415HEW0012508 DT 15.12.2014 RS.13345/22.12.2014. PLEASE FIND THIS ABOVE MATTER & SEND THE TRANSACTION RECEIPT

  27. Hi,
    I have paid water bill through NEFT. Amount got debited and got successful SMS confirmation for NEFT transaction but water payment receipt not generated online.

  28. Dear Sir,
    This is Anand Tiwari. We have connection on the name of kailash nath Tiwari. We are not able to receive your water bill. So how can we pay the bill or to whom can we get the bill? Please need your help for this.

  29. I want duplicate bill. What can I do?

  30. I HAVE PAID ONLINE WATER BILL FOR SYNDICATE BANK BHANDUP WEST BRANCH MUMBAI 400078.RS.2177/=DEBITED FROM MY ACCOUNT. BUT PAYMENT GATEWAY SYSTEM DID NOT GENERATE A RECEIPT IN PDF FILE FOR THE TRANSACTION. I ENTERED CCN NUMBER, BILL IS IN PENDING STATUS,CCN NUMBER IS SXS8760008,BILL NO 1415HEW0843998 DT 27.11.2014 RS.2157/=,BANK TRANSACTION NO BSYD3601904453/88926100MCGM RS.2177/=DT 22.12.2014. PLEASE FIND THIS ABOVE MATTER & SEND THE TRANSACTION RECEIPT TO MY EMAIL ADDRESS,EMAIL : chavansandeep60[AT]yahoo.in

  31. From last two months I am trying to open the online water bill website, but it is showing that webpage is not available. Previously I always used to take my water bill from this site. Please help me with your fresh webpage. Waiting for your quick reply.

    1. Last more than two months I have been trying to open MCGM to pay my aqua bills but the site does not open. Please let me know if the site is out of order & when it is likely to be repaired?

  32. Duplicate water bills

    1. i want dulipcate water bill

  33. There is no option of Credit Card Payment now which was available previous. Kindly add the same.

  34. Why I am not able to access and see my society water bills online from mcgm?

  35. PLEASE GIVE ME INFORMATION OF MY WATER BILL WATER CONNECTION NO:SX@0017243.

  36. How can I make payment of water bill online as I am out of Mumbai sometimes? I stay at shivaji park, dadar
    Thanks

  37. What is the name of bank for nrft payment?

    1. You need to sign in with your CCN number to know which banks are available for payment facility.

    2. AARATHI SACHIN DHOTRE

      WE MADE OUR WATER CHARGES BILL THROUGH NEFT FROM CANARA BANK SION EAST BRANCH. THE BILL IS IN THE NAME OF NAGNATH NAMDEO KAMBLE BUT PAID BY AARATHI SACHIN DHOTRE ON BEHALF OF HIM. SO I WORRIED THAT HOW WE COULD FIND TO KNOW THAT OUR BILL WAS PAID?

  38. Dear Sir/Madam,

    I, the undersign Mr. Santosh Lingayat writing a mail to you to raise the issue regarding Online banking of water bill. I was paying the bill dated 18-09-2014 for the CCN no. SX@0344919 of amount Rs.7923 / – through online payment (IDBI Bank). But when I was paying the bill on 15th September 2014, after submitting the One-time Password instead of returning the server to https://portal.mcgm.gov.in/irj/portal/anonymous website, it is logged out from the IDBI Bank website. But at that time amount was deducted from my IDBI Account No. 1132104000018647 and Payment ID is 48520434,Payee Id 000000000215. Consumer Code 14874350 – 1517906 and Bill Reference No 1000000309530. But at the same time, payment receipt was not getting from your website. It means on your database it was not updated and it was showing me that bill is not paid. So I contact to IDBI person and they told me that if transaction is not complete then amount will be returned to your account in 48 Hrs. Then I wait for 48 Hrs but amount is not returned so I raise the complaint ticket in IDBI bank on 18th September 2014 but its reply was going to come in next 3-4 days as your database was showing that bill was not paid. So I pay the bill again on 19th September 2014 at 2:15 PM online through “Bill Desk” vendor using my Sister A/c “Bank of Maharashtra Bank Account No. 60151887569 “.

    But on the next day i.e. on 20th September 2014 IDBI replied me on my complaint that my 1st Transaction Payment ID is 48520434 of Rs.7923 /- is successful from their side and IDBI paid the bill amount of Rs.7923 /- to merchant site i.e. https://portal.mcgm.gov.in/irj/portal/anonymous hence according to this I have paid the billing amount of Rs.7923 twice to you 1st on 15th September 2014 at 11:35 AM from IDBI Bank Account and 2nd on 19th September 2014 at 2:15 PM from Bank of Maharashtra Bank Account through Bill Desk vendor.

    I think this mistake is done due to your database updating error and so after my 1st time of payment it is not updated in your website and I have to pay it for twice.

    So hereby I am requesting you that kindly look into this issue and try to resolve it and return my amount (i.e. Rs.7923 /-) which is submitted twice to you due to database error.

    Kindly waiting for your quick and favorable response as soon as possible.

  39. I had paid my water bill online twice because it was not been done first time. So in my passbook the first transaction number is 424021947920 and second transaction number is 424021330916 on the date 28th August 2014 . My water bill Account number is BMCW000000KWV0820001. It has been deducted from my account and the water bill payment is still outstanding. So the in charge of the department told me to fill in my details and the second payment will be adjusted in my upcoming bill.

  40. Where is c c n mentioned in the bill? jaljodni kramank : This place is blank, without any number. This is regarding bill no. 201410BIL03335393 dated 31/05/2014 and the due date is 29/08/2014.

  41. Can somebody help in english version of water bill. I have line frm OH tank for commercial purpose. I get separate bill for downtake. Should water consumed in main line bill be discounted for downtake line. I don’t see any deduction of liters in the bill. What should I do?

  42. Our society is not received water bill since long , we have to pay the bill on BMC counter with out bill. Now we requested to know what is the procedure to get bill on each quarter?

  43. Govind Mulchandani

    Where is c c n mentioned in the bill? I it jaljodni kramank (IN MARATHI)?

  44. I want to make payment NEFT from society a/c. but the IFSC code of MCGM, SBI is being shown as invalid. There is no contact no or helpline no to contact. Could someone help me with the IFSC code of BMC water?
    The IFSC code mentioned on my bill is SBI0COLLEC

  45. Hello Friends,

    I had the same problem where I made water bill payment online but it was not redirected to mcgm portal and shown “Page Can not be displayed” error.

    When I visited to Municipal office they said to send an email to “mcgm.bankingsection@gmail.com”. I sent an email to this team but they didn’t replied. But after 2-3 days I could see the payment got settled on mcgm portal.

    Hope it would help to all needy guys

  46. I HAVE PAID WATER BILL THROUGH NEFT, & DEDUCT THE SAME AMOUNT THROUGH MY A/C. BUT RECEIPT NOT SHOWING IN MCGM SIDE. WHAT I DO?

  47. How to pay water bill through credit card? There is not found any option by credit card payment. Please suggest

  48. Dear Sir/Madam,

    I, the undersign Mr. Prasad Siddharth Thorat writing a mail to you to raise the issue regarding Online banking of water bill. I was paying the bill dated 11-02-2014 for the CCN no. SXU9071002 of amount Rs.15998/- through online payment (SBI Bank). But when I was paying the bill on 27th March2014, after submitting the One-time Password instead of returning the server to http://www.aquaptax.mcgm.gov.in website, it is logged out from the Online SBI website. But at that time amount was deducted from my SBI Account No. 30645320399 and Transaction ID of this is IGS4808153. But at the same time, payment receipt was not getting from your website. It means on your database it was not updated and it was showing me that bill is not paid. So I contact to SBI person and they told me that if transaction is not complete then amount will be returned to your account in 24 Hrs. Then I wait for 24 Hrs but amount is not returned so I raise the complaint ticket in SBI bank on 28th March 2014 but its reply was going to come in next 5-6 days and last date for water bill payment was 28th March2014 and as your database was showing that bill was not paid so I pay the bill again on 28th March2014 at 6:34PM online through “Bill Desk” vendor using my “Standard Chartered Bank Account No. 22810243284 “.

    But on the next day i.e. on 29th March 2014 SBI replied me on my complaint that my 1st Transaction IGS4808153 of Rs.15998/- is successful from their side and SBI paid the bill amount of Rs.15998/- to merchant site i.e. http://www.aquaptax.mcgm.gov.in hence according to this I have paid the billing amount of Rs.15998 twice to you 1st on 27th March2014 at 11:49AM from State Bank of India Account and 2nd on 28th March 2014 at 6:34PM from Standard Chartered Bank Account through Bill Desk vendor.

    I think this mistake is done due to your database updating error and so after my 1st time of payment it is not updated in your website and I have to pay it for twice.

    So hereby I am requesting you that kindly look into this issue and try to resolve it and return my amount (i.e. Rs.15998/-) which is submitted twice to you due to database error.

    Kindly waiting for your quick and favorable response as soon as possible.

  49. I don’t have activated Internet banking still. Can I make payment by debit card? How?

    1. You have to check during the payment process alone as whether you can pay the amount using debit card or nor.

  50. I try to pay my water bill online but the link is not opening.

    1. The link is active here. Have you tried entering Connection Code Number in the above link?

  51. How to pay the bill by credit card?

  52. I made complaint about our Society Water bills vide letter No. Shreesai Prasad/2013-14/16 dated. 31.12.2013 about CCN no. RSM 3090009, RSM 3030010, RSM 3090022. No reply so far received on the matter. My point is that water bill for the period 04.04.13 to 03.07.13 received on 18.09.2013 and paid by us on 19.09.2013, whereas the date of payment was 30.08.2013. We point out you that the bills itself was delivered by you on 31.08.2013 i.e. after the due date of payment as per Post office stamp on the post cover. Another, the bills for the period for 03.07.13 to 04.10.13 are also received on 30.12.13 for which the due date was 30.12.13 which was delivered by the department on 26.12.13. DUE TO THIS we are unnecessarily charged for delay payment for the both the instances, whereas we are the regular prompt payment customer. You are therefore requested to refer our above letter and arrange to refund or adjust the delayed charges paid by us in the next bills.
    Thanking you.

  53. MCGB IFSC CODE FOR MAKING WATER BILL PAYMENT?

    1. Whether IFSC code is asking during the process of online payment?

  54. If I pay my bill by NEFT how will I get the receipt? Also what reference number is there to prove that I have paid? Where to enter Meter number ?

    1. ** After successful payment is done, Bank provides Bank Reference Number/Hot Payment Number is displayed. After 5 sec it will redirect from bank site to MCGM payment gateway site
      ** After directing again to Payment Gateway website system will generate a Receipt in PDF file for the transaction

  55. I want to pay my water bill as per following details by AXIS Bank Debit card.
    Bill No 1314HEW0768596dated 1.11.13 of amount Rs.563. I want to pay the same by my AXIS BANK debit Card.
    Can I get receipt of same? My connection code No. is PSA3670009.

    1. You have to enter Connection Code number in the above link to pay your amount.
      After directing again to Payment Gateway website system will generate a Receipt in PDF file for the transaction. I tried entering with your CCN number but it is showing as No record found.

  56. HOW TO KNOW MY WATER BILL MCGM?

    1. 1. Kindly enter the Connection Code Number (CCN) to login in the system.
      2. Please refer the CCN in your Water Bill (see sample bill in adjoining figure).

  57. Please you can give me your ccn no

    1. You are required to enter your ccn number to pay the bill online.

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