Procedures For Complaint Filing : Tamil Nadu Electricity Ombudsman

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Name of the Organization : Tamil Nadu Electricity Ombudsman
Type of Facility : Procedures For Complaint Filing
Location: Tamil Nadu

Official Website :

Procedures for filing a complaint:
Any consumer aggrieved by an order made by the Forum may prefer an appeal against such order to the Electricity Ombudsman within a period of 30 days from the date of the order, in the form as prescribed in Annexure III

The Electricity Ombudsman may entertain an appeal after the expiry of the said period of 30 days if he is satisfied that there was sufficient cause for not filing within that period. (Reg. No.8) The onus of proof of delay in filing the appeal rests with the complainant

The Ombudsman will not admit any appeal by any party, who is required to pay any amount in terms of an order of the Consumer Grievance Redressal Forum unless he has deposited 25 % of the amount ordered by the Forum in the prescribed manner. (Reg. No.8)

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The Ombudsman may require a complainant to furnish a declaration that he has not approached any court, tribunal, or any other judicial forum before admitting his appeal. (Reg. 17 (4) (d).

While every care has been taken to ensure the accuracy of information furnished in this website, TNERC does not accept any responsibility or liability for any damage or loss caused to any person as a result of any action taken on the basis of this information. However, TNERC shall be obliged if errors / omissions are brought to its notice for carrying out corrections in the next update.

Tamil Nadu Electricity Ombudsman:
No 19A, Rukmini Lakshmipathy Salai,
Egmore, Chennai – 600 008.

Phone : 044-28411376,28411378,28411379
Fax : 044-28411377.

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