IRDA : Policyholders’ Complaint Registration Online

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Name of the Organization : Insurance Regulatory and Development Authority (
Type of Facility : Policyholders’ Complaint Registration Online
Location : Hyderabad

Website :

How to use Integrated Grievance Management System :
What is IGMS ?

The Integrated Grievance Management System(IGMS) facilitates online registration of policyholders’ complaints and helps track their status.

How do you use IGMS ?

A policyholder can make optimum use of this system by giving accurate information about the complaint like the policy number, name of the insurer, complainant’s contact details etc. It would be useful to keep the policy document ready while registering the complaint online.

The Complaint Registration Process involves the following TWO SIMPLE steps :
Step 1 :

Register yourself by entering your credentials

Step 2 :
Use Registered credentials to register complaints / view their status

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What should you do in case you have a complaint against an insurer?
You should first approach the insurer’s Grievance Redressal Mechanism as spelt out in the insurance policy document (link to the insurers’ grievance mechanism is available in this website at List of Insurers).

What if there is no response from the insurer?

In case the complaint is not fully attended to by the Insurer within 15 days of lodging it, you may use the IGMS for escalating the complaint to IRDA.

How IGMS works?

Policy holder needs to login in to and create a profilefor registering a complaint. Policy holders can register one or more complaints. Once the policy holder registers in to IGMS then details of complaint are passed on to respective insurance companies. Policy holder can see the details of the branch offices of the insurance company while registering the complaint. Policy holder receives the confirmation email after registering the complaint along with IRDA token no which will be used by IRDA and Insurance Company for tracking of the complaint through IGMS.

A complaint registered through IGMS flows to the insurer’s system as well as the IRDA repository. If the complainant is not satisfied with the resolution provided by Insurer, he/she can escalate the complaint for a review by IRDA for a potential violation of Regulations. All the transactions between the Insurer, Insured and Remarks by IRDA are visible to the complainant.

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Contact us :
Consumer affairs Department,
Insurance Regulatory and Development Authority,
9th Floor, United Towers,
Basheer bagh,
Hyderabad -500 029

IRDA Grievance Call Centre (IGCC) can be accessed through:

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