Company Name : Ram Informatics Ltd (raminfo.com)
Training Offered : Call Center Training
Location : Hyderabad
Website : http://www.raminfo.com/
Call Center Training :
Our mission is to bridge the gap between the trainee’s innate skills and the market needs with the preponderant idea of producing resourceful manpower for the call center industry.
A recent study reveals that “the market of BPO in India is likely to be around $9-12 billion by the year 2006 and will employ around 0.4 million people.” The BPO industry demands a continuous supply of smart, proficient and enthusiastic English Speaking manpower with excellent call handling abilities for their domestic and international customers. To facilitate the market needs, RAMInfo has come up with a unique Call center training program called “TelKraft”, offered in 4 modules.
Module Plan :
The call center training program ” TelKraft ” will be imparted in 4 modules over a period of six weeks
** Effective English Language Communication
** Voice & Accent Training
** Telephone Etiquettes &Customer service
** Interview Preparation
The following are the main objectives to be achieved at the end of each of the four modules.
Effective English Language Communication :
At the end of module 1, the trainee should be able to
** Speak grammatically correct English
** Understand and analyze information in English Language with clarity
** Understand the need for, as well as developed good vocabulary for day-to-day communication
** Understand the need for, as well as acquire skills for effective communication
** Gain awareness of their communication strengths and weaknesses
Voice &accent Training :
At the end of module 2, the trainee should be able to
** Identify the flaws in their existing accent
** Communicate in neutral English accent
** Understand the nuances of British and American accent
** Acquire rhythm in voice and tone based on their communication strengths
Telephone Etiquettes & Customer Services :
At the end of module 3, the trainee should
** Clearly understand the do’s and don’ts of effective call handling
** Understand the fundamentals of excellent customer service
** Acquire effective call handling and empathic listening skills
** Know various inbound and outbound call techniques
Interview Preparation :
At the end of this module, the trainee should be
** Aware of do’s and don’ts while facing interviews
** Able to confidently face interviews and group discussions
** Self- motivated to achieve their career objectives
The interactive methodology and emphasis on quality, is the hallmark of the training at RAMInfo.
Contact Us :
Ram Informatics Ltd
SVR Towers, 8-2-1/B/1,
Srinagar Colony Road,
Punjagutta,
Hyderabad-500 082,
India.