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Vidal Health TPA : Get TTK Health Card & Check Status Online Bangalore

Name of the Organization : Vidal Health TPA Pvt Ltd (vidalhealthtpa.com)
Type of Facility : How to Get TTK Health Card & Check Status Online?
Location : Bangalore

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Website : http://www.vidalhealthtpa.com/home/

TTK Health Card :
Vidal Health TPA Pvt. Ltd. is an ISO 9001–2008 certified Third Party Administrator (TPA) services company. Vidal Health TPA Pvt. Ltd. manages a wide network of Healthcare Service providers comprising of multi-specialty hospitals, nursing homes and diagnostic centers across the country. Our services include cashless hospitalization at our Network hospitals and nursing homes and speedy & direct settlement in case of reimbursement claims. Customers are supported aptly with a comprehensive claim management service. We have a Customer Care Centre to assist customers with their queries round the clock. All these services are pivoted around a unique Health Card which enables the customer to avail the health insurance benefits at our wide network of empanelled service provider network.

Cashless Hospitalisation :
** Health Insurance earlier entailed the complete settlement of the health care services bill by the individual to the hospital, followed by a reimbursement claim filed with the Insurance Company. The Insurance Regulatory Development Authority in India initiated the Cashless Hospitalization Process through Third Party Administration services for Health Insurance claims from 2002.
** Once you are covered under a Health Insurance Policy administered by us, you will be issued a Vidal Health TPA ID card. If your health insurance cover is issued through your employer, you may not be issued a physical ID card but you may have a E-card. This card will facilitate you to avail CASHLESS facility at the Networked Hospitals.
** Cashless hospitalization can be availed only at our network hospitals. The essence of cashless hospitalization is that the insured individual need not make an upfront payment to the hospital at the time of admission.
** Cashless is only a facility extended by the Third Party Administrators to the Insured persons through their Network of Hospitals who have agreed to certain terms and conditions.
** Cashless cannot be claimed as a matter of right and denial of a pre-authorization request is in no way to be construed as denial of treatment or denial of coverage or denial of your right to prefer reimbursement claim. You can go ahead with the treatment, settle the hospital bills and submit the claim for a possible reimbursement.
** If the policy covering you is subject to the GIPSA PPN arrangement, please check for the nearest hospital that is in the GIPSA PPN Package Agreement. Cashless facility for such policies will be available only in those hospitals who are under the GIPSA PPN Arrangement.

Process for availing Cashless Hospitalisation Facility :
** Plan admissions only in such hospitals that are in our Network. If your policy is subject to GIPSA PPN Network, please get admitted only in such hospital that is in the GIPSA PPN Network. Your admission elsewhere will lead to denial of the cashless facility and even reimbursement of the expenses will be subject to the limits as per the GIPSA PPN Tariff.
** Produce the ID Card issued by us at the Hospital Help Desk – along with any other ID Proof like DL/ Voter’s ID/ Passport etc in respect of THE PATIENT.
** Obtain the Pre-authorisation Form from the Hospital Help Desk, complete the Patient Information and resubmit to the Hospital Help Desk.
** Please indicate our ID Card Number without fail. In case the policy is taken by your employer you may also furnish the Employee Number.
** The Treating Doctor will complete the hospitalisation/ treatment information and the hospital will fill up expected cost of treatment.
** This form is submitted to us either online or by fax.
** We will process the request and call for additional documents/ clarifications if the information furnished is inadequate.
** Once all the details are furnished, we will process the request as per the terms and conditions as well as the exclusions therein and either approve or reject the request based on the merits of the case.

Important:
1.Once the request is received, it is processed. Our medical team will determine whether the condition requires admission and the treatment plan is covered by your Health Insurance Policy. They will also check with all the other terms and conditions of your Insurance Policy.
2.In case coverage is available, we will issue an approval to the hospital for a specified amount depending on the disease, treatment, sum insured available etc. We will send the Approval Letter for Cashless Facility by fax and e-mail (if available) to the Hospital. This approval is called “Pre-authorisation”. This pre-authorisation entitles you to avail the treatment at the hospital without paying for the medical expenses up to the authorised limit.
3.At the time of discharge, in case the amount authorized by us is not sufficient to cover the hospitalization expenses, the hospital will make a second/ final request on your behalf for sanction of additional amount. We will process this request and sanction of an additional amount will be made subject to terms and conditions of your health insurance policy.
4.Your policy may be subject to ‘Co-pay’. This is the compulsory amount that you need to bear in respect of each and every hospitalisation claim. Please check for this information. You are required to pay to the hospital the amount equal to the co-pay and obtain the necessary Bill & receipt. The hospital has to submit the proof for having collected this amount from you. If the hospital is not able to produce the requisite proof in respect of collection of co-pay from you, twice the amount of co-pay will be deducted as a penalty from the amount payable to the hospital.
5.Please verify your policy benefits to check your eligibility for Room Charges etc. An admission to a ward higher than your entitlement would cost your claim as the amount payable will be reduced in proportion the eligible ward charges bear to the higher ward charges billed.
6.Once final sanction has been received by the hospital, please make sure that you check and sign the original bills and Discharge Summary. Please carry home a copy of the signed bill and the Discharge Summary and all your investigation reports. This is for your reference and will also be useful during your future healthcare needs.
7.The hospital will ask you to pay for all the Non-admissible Expenses in your bill. You have to make this payment before discharge. You may check for the items disallowed against the Annexure IV of the ‘Standard List of Excluded Expenses in Hospitalization Indemnity policies’ of Exposure Draft – Health Insurance’ by IRDA in the website.
8.In case, for whatever reason, the pre-authorisation request cannot be approved, a letter denying preauthorization will be sent to the hospital. We may deny the Pre-authorisation without assigning any reason. We may not be able issue Pre-authorisation probably due to insufficient information either from the service provider or the Insurer. In such case, you will have to settle the hospital bill in full by yourself.
9.Please note that denial of a Pre-authorization request is in no way to be construed as denial of treatment or denial of coverage. You can go ahead with the treatment, settle the hospital bills and submit the claim for a possible reimbursement.

Comprehensive Claim Management :
Reimbursement of the hospitalization expenses can be claimed where Cashless Hospitalisation facility is not availed or treatment is availed in a Non-network Hospital. You will have to settle the hospital bill, collect all original hospitalisation documents and submit the documents to our office for their scrutinizing the same in terms of the policy and check the admissibility or otherwise of the claim/ expenses.

Reimbursement claims may be filed in the following circumstances:
a. Hospitalization at a non-network hospital
b. Post-hospitalization and pre-hospitalization expenses
c. Denial of preauthorization on application for cashless facility at a network hospital

Reimbursement claims can be submitted to us through registered post / courier or can be handed over at any of our Branches.

One of the very basic requirements of insurance is ‘Claim Intimation’. It simply means intimating us or the Insurance Company about the hospitalisation. Some of the policies indicate a time frame of 24 hours or 7 days from the date of admission, most of the policies require that intimation has to be lodged immediately on admission. Non-compliance to this may make your claim inadmissible.

The documents that you need to submit for a hospitalization reimbursement claim are :
a. Original hospital final bill
b. Pre-Numbered / Printed Receipts for payments made to the hospital
c. Complete break-up of the hospital bill
d. Original Detailed Discharge Summary
e. All Investigation reports
f. All medicine bills with relevant prescriptions
g. Operation Theatre Notes in the event of a surgery performed
h. Sticker for the Implant, if any, used during surgery
i. A copy of the Invoice for the implant, if any, used during surgery performed
j. Original duly completed and signed claim form
k. Duly completed and signed Medical Practitioner’s Form
l. Copy of our ID card or current policy copy and previous years’ policy copies if any
m. Company Employee ID card if you and your family are insured through your employer
n. Documents for National Electronic Fund Transfer (NEFT)
i. NEFT Format giving details of the Bank Account where you need the claim amount to be transferred
ii. A copy of the page of the Bank Pass Book containing the Account Number & the Name/ Address of the Account Holder.
iii. A cancelled Cheque for the above Account in to which the claim amount has to be transferred
o. Covering letter stating your complete current address, contact address if available and the list of documents attached.

The documents that you need to submit for a Post-hospitalization or a Pre-hospitalization claim are :
a. Copy of the discharge summary of the corresponding hospitalization
b. All relevant doctors’ prescriptions for investigations and medication
c. All bills for investigations done with the respective reports
d. All bills for medicines supported by relevant prescriptions
e. NEFT Documents as above. (If you have furnished the NEFT Documents for the main hospitalisation claim earlier, you want the amount be transferred to the same Bank Account, Please furnish the Claim Particulars for us to pick up NEFT Details there from.)

Important:
** Once the reimbursement claim is received, it is processed. Our medical team will determine whether the condition requiring admission and the treatment are covered by your health insurance policy. They will also check with all the other terms and conditions of your insurance policy. All Non-admissible Expenses will be disallowed.
** The policies stipulate a period from the Date of Discharge within which the claim documents have to be submitted. Submission of claim papers after the stipulated period could lead to denial of the claim. Normally it is 7 days from the date of discharge for hospitalisation claim and for Post-hospitalisation it is 7 days from the date of completion of the post-hospitalisation treatment. Please check for the time frame for submission of the claim papers. In case the claim papers are submitted beyond 7 days from the date of discharge the claim is liable to be denied as per the policy terms. Hence, ensure compliance to the time frame without fail.
** Based on the processing of the claim, a denial or approval is executed. In case of approval, settlement is made by transferring the approved amount to your Bank Account. We will also send you the settlement particulars along with the computation sheet to the address mentioned in your health insurance policy. In case you have been insured through your Company, the cheque will be dispatched to the address based on instructions received from your company.
** In case we require additional documents we may send you a Shortfall Letter. Kindly comply with the requirements within the stipulated time. In case you do not submit the required documents within the stipulated time, after 2 reminders we will reject the claim and send the Denial Letter. Once the claim is denied as above, you will forfeit your right to the claim.
** In case your claim is denied, the denial letter is sent to you by courier / post quoting the reason for denial of your claim. In case you have been insured through your Company, the denial letter will be dispatched based on instructions received from your company.
** In the event you are aggrieved with the settlement or the denial of the claim, you may kindly represent your case to our Grievance Cell. You may also refer the matter to your Insurer’s Grievance Cell.
** If you are not satisfied with the redressal of your grievance either through our Grievance Cell or that of the Insurer, you may present your case before the Insurance Ombudsman.

Download Forms Here : http://www.vidalhealthtpa.com/home/Forms

Application Status :
You can login to your account in our web portal or you can call our call center to check the claim status.

Login Here : http://www.vidalhealthtpa.com/home/

Note :
You will be intimated on your claim status to your updated email id from our database.

Procedure to Download Vidal Health TPA card :
You can login to your account in Vidal Health TPA web portal and download E Card or call the call center and place the request.

Note :
The TTK Health card both Physical and E-cards will still be valid at all network hospitals for Cashless Hospitalization. All the hospitals are informed to accept TTK cards also.

Contact Us :
All the contact details have been updated in the website. Please note that our e-mail will now read name@vidalhealthtpa.com instead of name@ttkhealthcareservices.com

110 Comments
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  1. ஜெயராம் சந்தர்

    எனது அட்டை எண் CHE-NI-L0291-001-0547161-A அட்டையின் தற்போது நிலை என்ன

  2. Please give me the list of network hospitals in Kozhikode.

  3. I AM RETIRED SYNDICATE BANK OFFICER. I HAVE SENT MY CLAIM ON 02/11/2017 FOR RS.14430/- UNDER DOMICILIARY POLICY. MY CARD NUMBER IS BLR-UI-10588-001–0015826-A. KINDLY SANCTION AT AN EARLY DATE.

  4. I am an employee of PSN Property Management Services. I would like to know the details of the medical treatment is covered under policy Subgingival Curettage Per Quadrant -46 and Flap Surgery Per Quadrant -46

  5. I AM AN OFFICER RETIRED FROM SYNDICATE BANK. MY EMPLOYEE NUMBER IS 320311. MY VIDAL HEALTH CARD NUMBER IS BLR-UI-10580-001-0012523-A. MY CLAIMS FOR TAKING DOMICILIARY TREATMENT IS PENDING FROM OCTOBER 2016 TO TILL DATE AND TOTAL CLAIM AMOUNT IS RUPEES 9500. KINDLY INFORM THE PRESENT STATUS AND KINDLY SANCTION AT EARLIEST. KINDLY HELP ME.

  6. I am a State Bank Of Travancore retiree. My card number is KOC-UI-10577-002-0015492-A. My policy number is 500100/28/16/P1/14712726. I have sent two claims for myself and for my wife. I want to open a mobile app to know the up to date status. Please guide me to open the mobile app.

  7. Please let me know the status of medical bill which was on 29|12|16 for card no. blr_ui-10588-001-0013862-a.

  8. I AM SYNDICATE BANK RETIREE. MY EMPLOYEE NO. IS 52038. MY CARD NO. IS BLR-UI-10588-001-0006957-A. I ALSO SUBMITTED CLAIM NO. HYD-1116-CL-0000764 DT 25/11/2016. TILL NOW NO INFORMATION ABOUT CLAIM. PLEASE INFORM STATUS.

    1. I am a syndicate bank retiree. My employee no. is 263326. My card no. is blr-ui-10588-001-0013862-a & also submitted a claim on 29|12|16 till now no information about claim. Please inform status.

  9. My employee no. is 13860. I am retired employee of Vijaya Bank. I want my Vidal health insurance card.

  10. MY CLAIM NO IS BLR-1116-CL-0006631. PLEASE INFORM STATUS.

  11. I am an employee of Syndicate Bank having my policy No BLR-UI-I0580-001-0013415-A. I have claimed reimbursement of hospital expenses of my wife of Rs.17000/- plus amount with her Policy ID is the same with extension-0013415-B, which was sent you in the month of November 2016. But I could not hear any thing from your side.

  12. I am a retired syndicate bank employee.
    Employment no.300856
    My Vidal TPA ID no is BLR-UI-10588-001-0008492-A. Please send my present health insurance status.

  13. Can we claim Tonsil operation bills?

  14. COMPLIANT NO : P0L9909C28
    LET ME KNOW STATUS?

  15. Give me status of my claim no com-0816-cl-0000356.

  16. Sujit Kumar Mondal

    My card no is KOC-UI-10577-001-0002807-A. AS my claim had been received by you on 29/02/2016 and it has been on processing but unfortunately I have not received any claim so far. Please let me know the fate of my claim.

  17. LALIT MOHAN TRIPATHY

    CARD NO-KOL-UI-U0090-003-0006177-A
    CLAIM NO-KOL-0616-CL-0000003
    POLICY NO-030400/28/14/P1/06899724
    I WANT TO KNOW THE STATUS OF MY CLAIM.

  18. MANOKARAN M (IOB)

    LET ME KNOW THE FATE OF THE PRE AUTHORIZATION OF MY POLICY NO 2817/54385530/01/000.

  19. What is the my claim status?
    Claim no : MUM-0616-FL-0004957
    Vidal Health/TTK ID: MUM-UI-M1091-002-0000173-A

  20. Policy No : BLR-NC-D0346-001-0007765-AC
    Please say what is the status of my policy.

  21. Give status of my claim card no BLR- NC-A0880-001-0055124-A.

  22. MY CARD NO BLR UI 10579-001-007618-A. I HAVE NOT RECEIVED THE CLAIM SO FAR WHICH WAS SENT ON 26.04.2016.

  23. I want my vidal id E-CARD.
    EMPLOYEE CODE : 23825
    VIJAYA BANK
    Enrollment id : BLR-UI-I0579-001-0009302-A

  24. Sudarshan Acharya

    I am an employee of SYNDICATE BANK (IBA)
    EMPLOYMENT NO : 497347
    SYNDICATE BANK POLICY NO:500100/48/15/41/00000421
    My Vidal ID NO: BLR-U1-10580-001-0008972A

    I am claiming domiciliary treatment claims every month since 1st Oct -2015
    Till today I have not yet received any claim amount, if I required in syndicate bank at HO MANIPAL they said that it is in VIDAL HEALTH TPA PVT LTD.
    You are hereby requested to kindly acknowledge the above and as early as possible.
    Your early response would be highly appreciated.

    1. You can check your claim status on official site of vidal tpa pvt ltd. If you are logging in first time, your employee id will be your password. After logged in you have to change your password.

  25. I am retired manager, Indian bank and my Policy No is 0105002016484100000260667.
    Please give your network hospitals in Chennai.

  26. Give status of my claim id no BLR-NI-CB05-002-0000135-C.

  27. I retired from SBI and my Card No. CHE-UI-S1634-001-0000145-A. I would like to know the list of hospitals covered by your net work hospitals in Bangalore.

  28. What are your network hospitals in chennai? You have sent us the hospital lists of Mumbai.

  29. SUBINOY MUKHERJEE

    My renewal date is very near but I am totally at dark. When the renewal fee will be taken & how?
    CARD NO IS KOL-UIU0090-002-0010117A.

  30. R BHUVANESWARI
    MY ID CARD NO IS BLR-UI-10588-001-0005593-A AND MY HUSBAND’S IS BLR-UI-10588-001-0005593-B IN MY CARD SEX IS GIVEN AS “M” IN AND MY HUSBAND’S CARD AS “F” PLEASE MODIFY THE CARD AND SEND THE CORRECT CARD TO MY MAIL ID

  31. My user id has been locked. How to unlock my user id in vidalhealthtpa .com?

  32. My card no.HYD-NI-00000-000-0010764-D name in card is wrong Correct name is HAMZA HABEEB KHAN

  33. CARD NO :CHE-US-IB01-000-0103290-D
    NAME:CHINMAY

    I have submitted my reimbursement to Nephew Master.CHINMAY. What is the status? Please give the information about the status of reimbursement detail ASAP..

  34. How to get duplicate health card? I am working for FIREPRO Systems pvt ltd. My emp,ID is CB-19. Group ID is F0237,

  35. My card no-KOL-UI-U0090-003-0006390-B and card no -KOL-UI-U0090-003-0006390-A and KOL-UI-U0090-033-0006390-C

    I would like to know my card status for the above mentioned cards.

    1. I would like to know my card status. Card no:che_ul_in01_000_0017463_a. And. Card no: che_ui_in01_0017463_B

  36. MY CARD NO IS KOC-UL-K0352-001-0001344-E

  37. Claim no: KOC-UL-K0352-001-0001344

    WHAT IS THE CLAIM STATUS?

  38. By Dr. Amitabha Kundu, February 26, 2015, 6.23 PM

    My Policy no:0105002015484100000124819

    United India Insurance CO.LTD

    Health card Supplied by TTK valid from 21-01-14. But there is something wrong mentioned by VIDAL- Rabindra Nath Kundu’s Photo pasted in Amitabha Kundu’s Health card. My family’s color photo sent to your office on 06-12-14 for getting new and fresh cashless card with photo. But I have not receive any document from your side till now.

    You are hereby requested to kindly acknowledge the above and as early as possible.

    Your early response would be highly appreciated.

    Thanks & Regards

    Dr. Amitabha Kundu

  39. How can I check the claim status on net?

    1. What is the claim status?
      Id no : BLR-NI-CB05-002-0000135-C
      Patient Name : Ishita Singh

  40. My card no.BLR-NI-R0405-001-0000219-A
    I WANT TO KNOW ABOUT Insurance Amount got SANCTIONED FOR ME.

  41. LAKSHIMI NARASHIMMAN

    E CARD FOR ME EMPLOYEE NO. 8811, UNDERWRITER UNITED INDIA INSURANCE. CORPORATE INDIA PISTONS LIMITED

  42. My card no KOC-NC-H103-003-0002655-A

    National Insurance CO.LTD

    Emp No CHOC653 HLL Life CARE LTD

    Health card Supplied by TTK valid from 28/9/11.

    The above cards supplied to me by the company while I was working there. From 7/13 I resigned from the company. Can I renew the card by paying the premium myself

    yours faithfully
    mohamed

  43. How can I register my wife as well as son name who can avail the facilities?

  44. R.G.NAGENDRA PRAKASH

    MY POLICY NO.010500/2013/48410000436/9, ID CARD NO.CHE-UI-IN01-000-0013311-C

    CAN I HAVE THE POLICY HOLDERS, AS THIS IS FAMILY FLOATER POLICY? CAN WE BECOME ELIGIBLE FOR MEDICAL CHECKUP FOR LAB BILLS FOR CASHLESS AS THIS IS 4TH PAYMENT OF PREMIUM?

  45. MY TTKID is KOC-OI-M0619-002-0003527-A,KOC-OI-M0619-002-0003527-B and KOC-OI-M0619-002-0003527-C

    I hadn’t received ID card. Please provide card or how to print card from website?

  46. Within how many days we need to submit bills for reimbursement?

    1. MY MEDICLAIM POLICY NO IS 71230134132500001075-JAGANNATHAN K S. MY wife Mrs.Nithya Jagannathan underwent hospitalization on 14/02/2015 AND AT THE TIME OF ADMISSION TO THE HOSPITAL I INFORMED ABOUT THE SAME TO YOUR OFFICE AND GOT THE REF NO -POL8854203-FROM YOUR OFFICE AND REF NO.112644435 FROM THE NIA-SR CLAIMS SECTION. NOW THE PATIENT GOT DISCHARGED ON 15/02/2015 AND I GOT THE BIOPSY REPORT ALSO. KINDLY LET ME KNOW ON WHICH DATE I HAVE TO SUBMIT THE CLAIM FORM FOR GETTING THE REIMBURSEMENT FOR THE NIA?

      THANKING YOU,
      K.S.JAGANNATHAN
      DATE-26/02/2015

  47. HOW TO GET THE TTK ID NO?

  48. Nivitha Venugopal

    How to take the print of E card. I am an employee of Accenture, Bangalore

  49. I want status of che-0454315
    Che-0454316

  50. Can you provide me with the toll free number for ttk health care services, and also I need to take a print of E Card. Where can I get it from? I am working for IBM Daksh Pune.

  51. My policy number is BLR-UI-T0615-001-0000415-D. Can you please give me the status of my claim?

  52. My policy no is CHENCT 05110020000327B
    Please give me my mediclaim status

  53. MY POLICY No-710300/34/13/04/00000005

    Claim No.: KOC-0514-CL-0003553

    WHAT IS THE CLAIM STATUS?

  54. How to download e-card?

  55. I want to know my claim status.
    Emp id 319681.
    Patient name : Rupa kalyani.

  56. CARD NO :MUM-UI-R0403-001-0001412-A
    NAME: Kunal
    Please give the information about the status of reimbursement detail.

    1. MAHABLESHWAR SAIL

      I WAS OPERATED FOR CATARACT SURGERY AND I WANT TO CLAIM FOR THE SAME. MY ID NO; BLR-NC-A0861-001-0000149-C,
      HOW DO I DO IT?

  57. My login ID has been blocked. So now how could I unblock my id?

  58. MY POLICY N0-11180034132500006805, WHAT IS THE CLAIM STATUS

  59. My card numb is BLR-UI-SA01-02-01409-A. I would like to know my claim status

    1. Date of Inception: 27/06/2007
      Date of Exit: 26/06/2014
      Member Sum Insured (Rs.): 50000
      Balance Sum Insured (Rs.): 50000
      Maximum Liability Amount (Rs.): 50000
      Member Status: Active

  60. My policy renewal date please

  61. My Card No:KOC-OI-M0619-002-0009971-A

    Name : Sagarapu Srinivasa Rao

    I am working with Muthoot Finanace Ltd and mentioned my card no details above. I would like to know about my family coverage premium insured and how to verify my details of TTK at website?

  62. Manjula B Barshi

    My IP NO:5422 AS per U R leter6/5/14
    1)letter from Insurance com what information to collect 2) Why it is late I have mentioned in my letter
    Please advise me to get claim in this regard

  63. MARUTI NIVRUTI LOKARE

    FURNISH INFORMATION ABOUT THE BALANCE IN MY ACCOUNT. MY CARD NO.-BLR-UI-SA01-000-0003470-B

  64. Please inform me status of claim submitted to you on 28/04/2014 at your Andheri Office, Mumbai
    Card No. KOL-UI-U0090-003-0016255A
    KOL-UI-U0090-003-0016255E

  65. Taken united India medical insurance from Indian Bank (special scheme for Indian Bank account holders-scheme called Arogya Raksha) during 2012 and renewed the same without any break. Even after repeated calls and mails from my bank and myself, the ID card for the same has not been received till date and no positive reply received. Can I take e-card print out? Please help . My current policy no: 2013/48410000597/21 effective from 18.01.2014.

    1. POOJA ASHISH DAMANI

      We had submitted Hospitalization related document for Re-reimbursement purpose to Vidal Health TPA on 20/03/2014 ( 20th March ) in my name agst. Corporate Insurance. Can I Know the status?
      Company Name : Bureau Veritas India Pvt Ltd
      Company ID : 146924

  66. No answer for whole day after contacting here and there about claim status. Service of new India assurance is hopeless. Do not buy such insurance in any case.

  67. It is learnt from Chennai number that my genuine claim is rejected. However details are not available. Bangalore office is server down. no details. Please give me the status of my claim. card no. BLR-NI-CB-03-01-00033 A and D. claim submitted on 4-03-14. Please help me to know status of claim. If rejected it will be a reason of your incompetence.

  68. My wife policy is of chola ms. She reimbursed claim that was approved. Cheque issued to Delhi branch from Chennai head office. But they are not giving to me & asking bribe. What can I do?

  69. Medical bills of Shri P.K. Malik (PF No. 7037) UCO Bank has been sent by the hospital for final approval on 15-13-14.
    Please release the final payment so that we can get early discharge from the hospital. I am trying your toll free & office tel nos. but I had not received any reply.

  70. p.srinivas (TPA co ordinator)

    I have to send pre auth form to Delhi branch. Please give email address to send pre-authorisation to vidal Delhi branch

  71. Is there any timing for login to apply a new card?

  72. I wish to get the e-mail id of Vidal Healthcare TPA, Cochin (Ernakulam) office. Sankaran

    1. What is the e-mail id of Vidal Healthcare TPA, Cochin office ?

  73. My card no is 24020348120600000691. What about my claim?

  74. soumyajit chatterjee

    I cannot login using my policy no 041202/48/13/41/00001346. It is showing enrollment no is wrong. Please help.

    1. Yes it is showing error as “Please enter valid Individual/Individual as Group Policy Number.” I tried using as individual login.

  75. I am retired from UCO BANK. My card no. is KOL-UI-U0090-001-0016099-A. I would like to know status of my claim.

    1. Member Status: Active
      Address: HEAD OFFICE, 10, B.T.M. SARANI, KOLKATA – 700001, West Bengal
      Date of Inception: 01/11/2008
      Date of Exit: 31/10/2009
      Member Sum Insured (Rs.): 150000
      Balance Sum Insured (Rs.): 150000
      Maximum Liability Amount (Rs.): 150000

  76. What is the Grievance Redressal Email or contact details? I am thoroughly disappointed with the services and would not recommend anyone to take your insurance. Very unprofessional and irresponsible insurance body.

  77. card no BLR-VI SA010000011885A

  78. My Claim No: BLR-1213-CL-0003773 Emp No:33462
    I received an email which states that:
    1. Discharge summary not submitted. Need original discharge summary in hospital letter head with seal and signature.
    2. Need all lab. and investigation reports

    My question is how and where I can submit the above documents, is it through an email (scanned copies) or at mailing address. I even want to know the email address and mailing address.

    1. Customer needs to drop into a Vidal Health TPA Pvt. Ltd. network hospital to give a copy of his/her Vidal Health TPA ID card and Identity proof at Hospital reception. Pre-authorisation form has to be filled which has two parts. Part 1 needs to be filled by the patient or the patient’s family and part 2 needs to the filled by the Hospital authority/Treating doctor. The completely filled form should be faxed or mailed to Vidal Health TPA Pvt. Ltd (respective branches). Once pre-authorisation form is received by Vidal Health TPA Pvt Ltd., the case will be processed within 4 hours and the initial authorization letter (approved or rejected) will be faxed/emailed back to hospital by Vidal Health TPA Pvt. Ltd.
      Note:-
      For planned hospitalization: – Pre-authorisation form to be sent before 48 hours of hospitalization.
      For Emergency: – Pre-authorisation form to be sent within 6 hours from the time of admission.

  79. Availed cashless hospitalization in Pune. However I have medical bills & some lab test report. I want to claim that amount. However I don’t have the doctor’s prescription due to cashless hospital all the document is in hand with TTK\Vidal health. Can you please suggest how can I claim that amount in pre & post hospitalization.

    1. ** Produce the ID Card issued by us at the Hospital Help Desk – along with any other ID Proof like DL/ Voter’s ID/ Passport etc in respect of THE PATIENT.
      ** Obtain the Pre-authorisation Form from the Hospital Help Desk, complete the Patient Information and resubmit to the Hospital Help Desk.
      ** Please indicate our ID Card Number without fail. In case the policy is taken by your employer you may also furnish the Employee Number.
      ** The Treating Doctor will complete the hospitalisation/ treatment information and the hospital will fill up expected cost of treatment.
      ** This form is submitted to Vidal Health TPA Pvt. Ltd either online or by fax.
      ** We will process the request and call for additional documents/ clarifications if the information furnished is inadequate.
      ** Once all the details are furnished, we will process the request as per the terms and conditions as well as the exclusions therein and either approve or reject the request based on the merits of the case.

  80. Cashless claim status for ID Card no:CHE-UI-00000-000-0013655-A FOR PATIENT ASHISH SHARMA WHO GOT DISCHARGED ON 11-02-2014.

  81. Policy No:BLR-UI-CA01-000-0001344-B
    Kindly let me know the status of the pre and post hospitalization bills of patient SAPNA N.K. for amount Rs.6780/- submitted on 27/01/2014 at your TTK (Vidal) Health care P. Ltd. Mangalore.

  82. I want health policy of vidal health tpa. Please give me address and phone no. of insurance company that give vidal tpa.

    1. Signa ttk online policy

  83. CARD NO :BLR-UI-P0556-002-0000166-B
    NAME: Prema
    Please give the information about the status of reimbursement detail.

    1. Member Status: Active
      Address: VENUS BUILDING 3RD FLOOR, KALYANA MANTAPA ROAD, JAKKASANDRA, KORAMANGALA, BANGALORE – 560034, Karnataka
      Date of Inception: 12/12/2012
      Date of Exit: 11/12/2014
      Member Sum Insured (Rs.): 150000
      Balance Sum Insured (Rs.): 150000

  84. M.sankarasubramanian

    My card number is che-ui-i288-002-0000276D. I have submitted my reimbursement to my son Mr.Aadhithyen. What is the status?

    1. Please enter valid Enrollment Id.

  85. I am retired manager, Reserve bank of India and my card no isCHE-UI-R244-01-00187-A. I would like to know the status of my claim.

    1. Member Status : Active
      Address : 7/76 POOJAN APPT NR JIVRAJ MEHTA HOSP VASNA – 380007, Gujarat
      Date of Inception : 15/08/2007
      Date of Exit : 14/08/2011
      Member Sum Insured (Rs.) : 150000
      Balance Sum Insured (Rs.) : 150000
      No. of Card Printed : 1

  86. I am working with STAR HEALTH and ALLIED INSURANCE COMPANY LIMITED. I forgot the password of individual login. So please guide me for checking my policy details.

    1. I do not think so there is a necessity of password to enter. You can login with your policy number or Vidal Health TPA Id.

  87. I am working with STAR HEALTH and ALLIED INSURANCE COMPANY LIMITED . My Employee No. is SH 15374. My Family Health card is not yet received and I don’t know about Family Coverage Sum Insured. PLEASE DISPATCH THE CARD AT ONCE. Also provide me the scanned copy of Health Card .

    1. You please check your status using your policy number or Vidal Health TPA Id by clicking the individual login option which is available in the official website.

  88. My policy no is BLR-NC-A0880-001-0034647-A. HOW TO GET MY VIDAL HEALTH ID CARD SOFT COPY FROM THE WEBSITE? PLEASE SEND THE LINK TO GET MY SOFT COPY.

    1. The following errors have occurred –
      Please enter valid Individual/Individual as Group Policy Number.
      Please use this link to check the status https://tips.vidalhealthtpa.com/OnlineAccessAction.do and to take print out

  89. MURUGESA BHARATHI O

    FOR POLICY NO. 413900/48/2013/1246 DT. 07.02.2013 MEDI-CLAIM CARD IS NOT YET RECEIVED SO FOR. PLEASE DISPATCH THE CARD AT ONCE.

    1. You can get your TTK health card and check the status online through this facility. I have tried checking your status by your policy number. You enrollment details are displayed.
      Insurance Company : ORIENTAL INSURANCE COMPANY LIMITED
      Enrollment Id : CHE-OI-00000-000-0000569-A
      Member Status : Active
      But nothing is given in dispatch date.

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