Name of the Organization : Employees’ Provident Fund
Type of Facility : Register EPF Grievance & Check Complaint Status Online
Location : Delhi
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Website : http://epfigms.gov.in/
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EPFiGMS-EPFi Grievance Management System :
This module enables the EPFO Subscriber/Pensioner/Employer :
** To lodge their grievances online to the concerned SRO/RO.
** To lodge online reminder for the past grievances lodged with EPFO.
** To View the status of their grievances at any point of Time
Register & View Status Online : http://epfigms.gov.in/
EPFiGMS is an internet based grievance management system that has been developed by CSD in collaboration with the NIC, customized to the needs of the organisation. The EPFiGMS has been developed with a view to provide a single window platform that is able to record, acknowledge and track/monitor grievances till its final redressal.
The system would not only afford convenience to subscribers to register their grievances /queries without any spatial or temporal restrictions but should also prove to be of immense value to field offices in managing grievances. Subscribers can access the system from anywhere and all paper grievances can also be registered in the system.
It is loaded with several advanced features, most important being that movement of registered grievance guided by database which would track the registered grievance to any of the offices to which it might be related. Once a grievance is registered, system would generate a unique registration number and would auto generate acknowledgement letter directly to the subscribers e-mail (if provided).
EPFiGMS has a well defined escalation plan and allows thirty days time to each office to redress the grievance. If any grievance remains unattended up to thirty days, it would escalate to the next higher authority. In such instances, the subordinate office would become answerable to the higher authority to which grievances are escalated.
System also allows handling of grievances involving two or more offices e.g. transfer or pension cases, where one office can provide only partial redressal and remaining needs to be done by other office.
For effective implementation of EPFiGMS and monitoring of grievances “Nodal Grievance officers” are designated as follows :
** ACC(Zone)- Nodal Grievance officer for entire Zone
** RPFC-I (In charge of-Region)- Nodal Grievance officer for entire Region
** Officer-In-charge SRO- Nodal Grievance officer for entire SRO
Further, as matter of policy, maximum time admissible to a field office for redressal/reply of grievance is 30 days from the receipt of the grievance. The ownership of the grievance would lie with the office which has generated the grievance.
Each paper grievance received locally in the field offices have to be mandatorily registered in the EPFiGMS. It may be ensured that system is not bypassed in handling local grievances. Hence, necessary logistic support in this regard may be provided in each office; also facilitation center/PRO of each field office must be equipped with this system to register grievances of visiting subscribers.
For Successful implementation of EPFiGMS, It is important that its operation is performed under the supervision of Officer- in Charge/Nodal Grievances Officers as designated above. A detailed standard operating procedure is enclosed for information and guidelines.
An action taken report must be furnished within one week of receipt of this instruction
For any technical support on EPFiGMS, contact :- firstname.lastname@example.org
Contact Postal Address :
The Employees’ Provident Fund, India
14, Bhikaiji Cama Place,
Bhavishya Nidhi Bhawan,