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HDMC : Register Complaint & Track Status Online Hubli-Dharwad

Name of the Organization : Hubli-Dharwad Municipal Corporation
Type of Facility : Register Complaint & Track Status Online
Location : Hubli-Dharwad

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Website : http://www.hdmc.mrc.gov.in/

Register Complaint Online: https://www.indianjobtalks.in/38280.html
Property Tax Application: https://www.indianjobtalks.in/38286.html

Complaint Registration :
Urban Local Body in Karnataka were receiving public complaints in hard copy form or through telephone calls. It was difficult for the public to register the complaints. It was equally difficult for the ULBs to track the complaints and hence timely redressal of the complaints was difficult. The Government of Karnataka, as part of its reforms process, introduced the Public Grievance Redressal System in the ULBs of Karnataka.

Objectives :
** To enable citizens to easily register and track their complaints/ suggestions with the ULB
** To enable the ULBs to track the complaints through its lifecycle so as to ensure timely redressal of the complaints.
** To provide multiple access channels – Internet, Phone, Email and Paper Form. For registration of complaints.
** To show trends and pattern on the type and location of problems across the city through pie-charts and GIS reports.
** To Computerized the Grievance and redressal systems.

Approach :
** Establish PGR cells in the ULBs
** Involved NGOs in maintaining the PGR cell 24/7.
** Introduced productivity tools in the form of auto-assignment, complaint-forwarding etc., to improve complaint redressal rates.
** Citizen-friendly reports with GIS.
** Developed Training module and Trained ULB staff.

Expected outputs :
** Faster & systematic redressal of complaints
** Escalation of complaints to higher authorities
** State level monitoring of complaints redressal

Regsiter Online : http://www.hubli-dharwadcity.mrc.gov.in/pgr/grievance-redressal.jsp

14 Comments
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  1. keshwapur hubli water supply problem water supply here is only at night at the time of sleep

  2. Virupaxi Bhandiwad. Shriram Nagar,Dharwad

    .I want to pay pending tax to HDMC.please suggest me for paying amount through online payment.

  3. Virupaxi Bhandiwad. Shriram Nagar,Dharwad

    There is no road to connect my house to main road in ward No. 20.several times I tell to our Ward member Mrs, kavita kabber. But till today they have not do any works, please guide them to do fast action . Thank you.

  4. Globus Smart City Apartment, Opposite to Sri Chaitanya Techno School, Near VRL Residence, Naveen Park Extension, Keshwapur, Hubballi, Dist.Dharwad.

    UGD SEWAGE WATER SMELL PROBLEM.
    VERY SERIOUS INTENSITY IF BAD SMELL IN THE MORNING AND EVENING.

    KINDLY PROVIDE US PERMANENT SOLUTION TO THE PROBLEM AS THE SEWAGE WATER IS LET OT IN THE OPEN GUTTER ACROSS THE ROAD.

    THANK YOU!!!
    RESIDENTS OF GLOBUS SMART CITY APARTMENT – 96 FLATS.

  5. Nitin Nagar, Khan Plot, Koppadkeri, Dharwad TC32E P-22
    Inform you that, there is no street lamp
    for since 15 days. I called so many times to helpline number but they didn’t pick phone calls . Please rectify our street light problem.

    1. Dear sir,
      I’m requesting you to close all shop and those who are selling cigarettes, Tobacco and other banned drugs/ Items near by school premises. I’m from Nehru nagar Haliyal road Dharwad. These shop are running in school premises only regularly and somany teachers are requested to not to sale any Tobacco items in near by school area. As per Govt rule shops should maintain 500meter distance and follow the government rules . Finally I request HDMC to warme/Serve notices to all shops those who are not following govt. rules . Thank you.

  6. Area Social Service member

    To
    The Hubli-Dharward Commissioner

    Respected Sir,

    In Mantur Road Area even to ride two wheeler vehicle is very tough all the vehicles, autos & cars are parked on roads. Even if small touch to their vehicle they starts badly words and they do manhandling. No house has parking place. All will park on road. During emergency no ambulance can come inside the area to take patient for hospital it is very much inconvenient to the patient, Patient may die before reaching hospital due vehicle obstacle.

    Hence we are humbly requesting your good self to kindly make a survey and set rite the things and pass the rules.

    Thank You Sir.

  7. From Apoorva Nagar

    Why those street dogs shout at night continuously and not letting us sleep are they thinking like they are the superheroes of the planet at night ?
    It’s so irritating 😡

    send some squads and take them away ..life has become miserable …

  8. Dogs keep barking whole day n night ..no peace of mind ..no proper street lights at park area …Apoorva Nagar Gokul road Hubli

  9. Sir, I Parthiban residing in Trinity apartment Pacific park stage, Hubli -580023. Sir I lodge the complaint on 21.03.2022 vide complaint no. 120422 for clearing the Drainage blockage in main line. Sir, the basement of apartment has been filled with drainage water and it has mixed with drinking water tank provided in the basement.

    Till date the blockage is not cleared and causing lot of difficulties with bad smell and fear has been gripped that the mixing of drainage water may cause health hazardous. Therefore, we humbly request your good self to look into matter and arrange to depute the concerned staff to clear the same, for act of kind we the residence will be grateful to you please

  10. Hi sir my ward number is 37.gokul village. Sir I’m requesting to gokul village last bus stop drinage is block and slit bus ur leaber is come chamber water clear. But not slit cleaning. I requested to chamber(drinage) officer come chamber problem sloved.

  11. SYED NAIEM SHAH DHARWAR

    TAJ nagar unkal Hubli pincode.580031,ward no 26
    Street dogs are creating lots of problem in our area since many days beacause of this dogs children’s cannot go outside so pls solve our problem as soon as possible Thank you

  12. Gokul road padmaraj nagar pincode.580030
    Street dogs are creating lots of problem in our area since many days beacause of this dogs children’s cannot go outside so pls solve our problem as soon as possible thank you

  13. Shalini park Gadag road hubli
    Inform you that, there is no street lamp
    for half of the colony since 10 days. I called so many times to helpline number but they dnt pick or could not attify ourstreet. Pls rectify our street light problem.

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