Name of the Organisation : India Post (indiapost.gov.in)
Type of Facility : How to Check Complaint Registration Status in India Post?
Location : India
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Website : http://www.indiapost.gov.in/Index.aspx
Checking the status of the Complaint :
Enter your Complaint Number and Click on the status button to know the status of your complaint registration.
Check Status Here : http://www.indiapost.gov.in/Index.aspx
Guidelines for Registration of Complaints :
Please observe the following guidelines for speedy settlement of your grievances :
** For online lodging of complaints and status update through website www.indiapost.gov.in (Go to home page and click on Customer Care link, select option Complaint Registration for lodging complaint and select option Track your Complaint Status for knowing the position of the case.)
** Register your complaint in the Post Office where transaction has taken place and get acknowledgement.
** Approach next higher authority of the Department if the complaint is not settled in a reasonable time.
** The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website.
** Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number.
Initial Level for lodging complaints :
Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster / In-charge of the Post Office where the transaction has taken place or Senior Superintendent / Superintendent of Post Offices.
Click the below link and enter the name of Post office or Pincode to know the contact details of Postmaster / In-charge of the Post Office and the name of the Region and Circle controlling the Post office.
Click Here : indiapost.gov.in/Pin/
Click the below link to know the contact details of Chief Post Master General in whose jurisdiction the concerned Post Office is functioning.
Click Here : http://www.indiapost.gov.in/PC_GuideLines.aspx#C
If the complaint is still not settled :
If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Postal Circle at the following address. Click here for contact details. If you are dissatisfied with the action taken, approach the following Officers in the Postal Directorate, Dak Bhavan, and New Delhi-110116 according to the nature of complaint.
Contact Us :
Toll Free Call Centre 1800-11-2011 (For International Mails)