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India Post : Check Complaint Registration Status Online

Name of the Organisation : India Post (indiapost.gov.in)
Type of Facility : How to Check Complaint Registration Status in India Post?
Location : India

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Website : http://www.indiapost.gov.in/Index.aspx

Checking the status of the Complaint :
Enter your Complaint Number and Click on the status button to know the status of your complaint registration.

Check Status Here : http://www.indiapost.gov.in/Index.aspx

Guidelines for Registration of Complaints :
Please observe the following guidelines for speedy settlement of your grievances :
** For online lodging of complaints and status update through website www.indiapost.gov.in (Go to home page and click on Customer Care link, select option Complaint Registration for lodging complaint and select option Track your Complaint Status for knowing the position of the case.)
** Register your complaint in the Post Office where transaction has taken place and get acknowledgement.
** Approach next higher authority of the Department if the complaint is not settled in a reasonable time.
** The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website.
** Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number.

Initial Level for lodging complaints :
Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster / In-charge of the Post Office where the transaction has taken place or Senior Superintendent / Superintendent of Post Offices.

Click the below link and enter the name of Post office or Pincode to know the contact details of Postmaster / In-charge of the Post Office and the name of the Region and Circle controlling the Post office.

Click Here : indiapost.gov.in/Pin/

Click the below link to know the contact details of Chief Post Master General in whose jurisdiction the concerned Post Office is functioning.

Click Here : http://www.indiapost.gov.in/PC_GuideLines.aspx#C

If the complaint is still not settled :
If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Postal Circle at the following address. Click here for contact details. If you are dissatisfied with the action taken, approach the following Officers in the Postal Directorate, Dak Bhavan, and New Delhi-110116 according to the nature of complaint.

Contact Us :
Toll Free Call Centre 1800-11-2011 (For International Mails)

64 Comments
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  1. I have not received my speed post. my tracking number is EM013324053IM

  2. I have not received my Speed Post. My speed post number is EJ683927074IN. It was booked on 13.05.2016. I have not received my article for the last one year.

  3. Ashlok Kumar Gond

    I have not received my cheque book. Please help me.

  4. I didn’t receive my check book past 15 days. Please any one look in to it.
    EQ749939835IN

  5. I HAVE NOT RECEIVED MY SPEED POST NO AQ496290855 FROM YOUR INDIA POST DEPARTMENT HAS NOT REPLIED FOR MY COMPLAINT. NO ACTION TAKEN BY INDIA SPEED POST. WHY PLEASE?

  6. Complaint no : 10007004154
    Status still pending. Kindly resolve.

  7. E MO of Rs 1000/- which was booked at Manimajra Post office for New Delhi on 23rd May is yet to be delivered. Who is answerable?.

  8. udhay vir singh

    I HAVE NOT RECEIVED MY SPEED POST NO EU674063565IN FROM FOUR MONTHS. COMPLAINT NO 24777600127
    YOUR INDIA POST DEPARTMENT HAS NOT REPLIED FOR MY COMPLAINT. NO ACTION TAKEN BY INDIA SPEED POST. WHY PLEASE?

  9. Sent via international speed post on 14 Nov 2014 a packet to the USA, the tracking no :EL465273640IN.
    I find that this packet containing documents got strucked in Chennai since 17 Nov.2014.?Help.

  10. My PF.NO.TH/THA/39402/000/0000383
    Please help me to get my Pension
    Thanks & Regards
    G.Ramachandran

  11. I have sent a speed post to Asstt.Commissioner, Income Tax Dept. CPC, Bangalore-560100 on 26.9.2014. Speed Post number is EO420493115IN and Complaint No: 10005938370 . I am unable to know whether the SP has been delivered or not. kindly reply.

    1. Complaint Number: 100059-38370
      Status : Pending

      Detailed Track Events For EO420493115IN :
      Date : 29/09/2014
      Time : 09:26:20
      Status at : NSH BANGALORE
      Status : Item Received

  12. BRAHMAKUMARIS, BOBY

    MY COMPLAIN NO. 10005872596 & 10005872611, 1000595118 NOT SETTLED TILL DATE.

  13. One registered parcel being dispatched on 23/07/2014 vide parcel Track no. RR767698945IN from SHANTIVAN, ABU ROAD RAJASTHAN pin no 307510 to HARI NAGAR NEW DELHI pin no. 110064. But till date it has not been received by the destination. One complaint also booked vide complaint no. 10005872596 on 07/09/2014 but action has not taken by the postal authority. Please give me the status of the complaint.

  14. I have sent a speed post merchandise to Cumming, Georgia,USA on 10th Oct.
    Tracking Number :ET064504615IN.
    STATUS NOT KNOWN and the item is NOT TRACEABLE. Please sort it out

  15. I have sent a parcel on 27/9/14 to Kolkata not yet delivered. Transaction no. CU006067411IN
    My complaint no. 10005913250, but still it shows no tracking : article not found.

    kindly find my parcel.

  16. Please find my packet. My speed post no. is CJ001593455IN Dispatched date is 6/8/2014 from Ranchi

    1. Date :06/08/2014
      Time : 14:51:41
      Status at : RANCHI UNIVERSITY
      Status : Bag Despatched to PH RANCHI

      You can raise a complaint about your concern.

  17. Please find my packet. My Parcel ID:CA404408286IN sent on September 4th to Delhi. Still the packet didn’t get delivered. My complaint Number is 100058-84540.

  18. Complaint no.100059-11019 Please let me know the status of the complaint.

    1. Complaint Number: 100059-11019
      Status : Pending

  19. I am a senior citizen. I have sent birthday greetings and some dresses to my grand-daughter at London on 1st OCT. Even after lapse of 7days,the packet has not reached destination.

  20. MITTAL POLYMERS KOTA

    Kindly Check & Reply our Reg. AD No. RR460394354IN Dt 22.08.2014 RTI Reg. Dt 28.08.2014 Reg Complaint No. 10005878112,
    There is no Reply or information & no Detail in Profile.
    Thanks
    Regards.

  21. I have made a complaint no.100058-76367 for loss of speed post article by post office on 9.9.2014
    I want to know the status and by what time the article will be delivered to the addressee.?

    R.S.Dwivedi

  22. Status of complaint no 10005886148 dt 15. 9. 2014 is required.

  23. I have sent a parcel from chittaranjan postoffice pin 713331 (West Bengal) on 27th Aug 2014.The destination of the same is university of engineering and managenent,udaipuria mod,jaipur,rajasthan pin-303807. I have also lodge a complaint(no.10005886148,dt.15.9.2014) but the parcel do not received by recipient. Please take necessary action regarding the matter.

  24. My doc registration no is EM368299440IN dt.14.08.14

    1. We booked the compliant no 100058-86946 dt.16.09.14 but till date not response why ?

  25. Some document sent from PIN 713337 to PIN 495684 vide Consignment No. RW635056845IN dtd.03.09.2014 and result in Consignment tracking system is “Consignment not found”. My complaint no. 100058 79995 dtd.11.09.2014. Please help me to trace the consignment.

    Regards,

  26. I had sent the foreign air RP No CK014730985IN through Jayanagar Head PO Bangalore on 09-08-2014 to Stamford USA. I lodged complaint vide No100058 51917 . The said parcel not yet reached he destination. Kindly let me know what is the status of the consignment and the probable date of delivery of the article?

  27. RU409749503GB dispatched from UK on 21/08/2014 not reached its destination still showing on its way. Please guide me .

  28. Please cancel my complaint
    My article CP107384170IN has reached their destination
    thanks

  29. HAD COMPLAINT ABOUT MY ARTICLE HAVEN’T REACH TO MY BROTHER IN VILLAGE-BHATI KHURD, DISTT-MAU, (UTTAR PRADESH). ITS ALREADY GETTING ALMOST 7 DAYS. WHAT HAPPEN?
    MY NO : CP107384170IN

    LAST 6 DAYS IT SHOWED SAME STATUS
    06/08/2014 11:27:09 KHARAR Article Booked
    06/08/2014 15:19:28 KHARAR Article Bagged to CHANDIGARH GPO
    06/08/2014 15:33:29 KHARAR Bag Dispatched to CHANDIGARH GPO
    06/08/2014 19:59:17 PH CHANDIGARH Article Bagged to PH VARANASI
    06/08/2014 20:57:02 PH CHANDIGARH Bag Dispatched to PH VARANASI

  30. An item No. RF233853041SG Despatch No. 4134 was sent by SINGAPORE POST on 18-06-2014 through SENDER ALi express CHINA.Track status shows it arrived at DMI C/ N.Delhi on 21-06-2014 for Ambala R.M.S.
    Complaint for non delivery was lodged no 26th July 2014 vide Complaint No. 100058-07448 but there is no response despite various reminders.
    Pl. look into the matter & immediately arrange to deliver the above article at my address:
    House No. 126
    Sector- 15
    PANCHKULA.(HARYANA)
    PIN;134113.

    1. The above complaint was lodged on 2nd August 2014 but there is no response so far. As the article was dispatched 2 months back why the same has not been delivered so far. What should be further course of action?

  31. Could you please tell me if my parcel has left India or not? I used the Speed Post International from India to USA.
    Tracking number : EK512987545IN
    Destination: USA
    According to the India Post tracking website it says “Item bagged for INT MUMBAI”. Then I checked in the USPS website and it says “Origin Post is Preparing Shipment”. This has been the status for the last 10 days. Is the parcel lost? Please help me out.

    I have also raised a complaint but there is no action as yet.

  32. I have sent a letter to the TPSC on 26.0614 and my consignment no. is EW545275410IN, but till today in your website it is showing information: not available. It seems like ridiculous to me. Are you people concerned about that? I have also complaint and my complaint number is 100057-76931. Please look into regarding this matter and take necessary step and update.

    1. ComplaintNumber: 100057-76931 Status : Pending

    2. Pending? why? it has been over 7 working days. Can I go for consumer forum? can you tell me the right ways to track my letter?

  33. I have complained. My article is not received till date. Every day I am writing complaint. My passport is not received till date. Tracking no.EA297410015IN.

    (S.C.KANDALGAONKAR)

  34. My article sent from kolkata(India) to karachi(Pakistan) through India post on 13/5/14 but it still showing in track status as in India. Kindly tell how much time needed to deliver?
    Track no : RW520109853IN
    Complaint no : 100057-33264
    Thanks

    1. ComplaintNumber: 100057-33264 Status : Pending

  35. khalid khan - Malaysia

    I HAD COMPLAINT ABOUT MY PARCEL HAVEN’T REACH TO MY COSTUMER IN KANPUR. ITS ALREADY GETTING ALMOST 2 MONTHS. WHAT HAPPEN?
    MY NO : EE 951122657

    1. Please enter your correct complaint number to track the status in the above link.

  36. WHAT HAS HAPPENED TO MY COMPLAINED NO 100056-98750?

    1. ComplaintNumber: 100056-98750 Status : Pending

  37. My status please?

    1. Date : 21/03/2014
      Time : 21:31:34
      Status at : SRINAGAR SORTING (CRC)
      Status : Bag Despatched to RMS BHAVAN (CRC)

  38. What has happened to my complaint no. 100055-83107 ?

    1. In Valid Complaint Number

  39. In connection with my query above dt.31/03/2014 regarding the e-MO no. 135942140318018459 I forgot to bring to your notice that I had registered complaint online on the same date bearing no. 100056-71994 dt. 31/03/2014 but also of no effect.
    The e-MO is yet to reach the recipient . The e-MO was originated from Tollygunge HO(700033) from where to Data Centre, Mysore and was transmitted from Data Centre to Bhupatinagar sub postoffice(734007) which is under Siliguri HO(734001)

  40. One e-MO sent from Tollygunge HO (700033) to Bhaktinagar S.O(734007 under Siliguri HO – 734001 sent on 18/03/2014 bearing e-MO no. 135942140318018459 yet to reach its destination . Track record shows that the MO transmitted to PO from Data Centre on 25/03/14 but the sub-postmaster of Bhaktinagar s.o says these track records are baseless. May I know whether I have great mistake by remitting money through India post?

  41. Please find my packet. My speed post no is EK363735369IN. DISPATCH DATE is 26/01/2014 FROM BNPL SP HUB MANIPAL PIN. ANY
    My address is At- GOPINATH PUR P.O; GOVIND PUR , PS; RAJNAGAR , DIST; SARAIKELA-KHARSAWAN (JHARKHAND) , PIN CODE. 831002.

    1. If you feel that your post did not get received please register a complaint using the above link.

  42. It is to inform you that in your website tracking there shows half entry of our Registered Letter Receipt No : RW473730474IN Date : 10/02/2014 In favour of M/s. A. S. I. Instruments – 191, Satti Street, Roorkee – 247667, Dist : Hardwar (Uttaranchal) and then totally stop. So then I complained vide Complain No : 100056 – 39908 about to know the delivery date. But it does not shows completely. This information is most valuable for us. So request you to kindly inform me as early as possible the exact date of delivery of our letter to the addresses.

    1. Complaint Number: 100056-39908 Status : Closed on 27/03/2014
      The last information available in the status is “This article delivered on 15.02.2014 please close the complaint.”

  43. i SEND MY REGISTERED POST NO RT205691011IN ON 11/03/2014. In website it shows like it reached lodhi Road Delhi on 14/03/14. After that there is no Details. I want to know the status.
    I have also registered a complaint on 24/03/14 no 100056-63629

    1. Complaint Number: 100056-63629 Status : Pending

  44. I have already registered with the postal exam application for tomorrow. But we can’t printout the challan. Today I have to print the challan. Which steps are to be followed? Please help me

  45. One registered parcel being dispatched on 4/2/2014 vide parcel no. cn 431786781 from itanagar Arunachal Pradesh pin no 791111 to assistant director PAO, Tilak nagar east s. o. pin no. 110018. But till date it has not been received by the destination . One complaint also booked vide complaint no. 10005635424 on 24/2/2014 but action has not taken by the postal authority . Please give me the status of the complaint.

    1. OfficeName : ARUNACHAL PRADESH
      Information : Incorrect details furnished,hence case closed
      DateofEntry : Feb 28, 2014

  46. Please find my packet. My speed post no is ED256968229IN. DISPATCH DATE is 15/02/2014 FROM Hamdard nagar SO PIN 110062.
    My address is 2B, Yash Apoartment, 82 Bosepukur Purbapar, Kolkata -700078. Concerned PO at Kolkata is Haltu

  47. hemant singh parihar

    Please find my packet. My speed post no is EI171346612IN DISPATCH DATE is 11/01/2014.

    1. You can raise a complaint in the link https://web.archive.org/web/20150125012002/http://ccc.cept.gov.in:80/PCData.aspx and you can track the status of it regularly. So that you will be able to find the missed one.

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