McDonald India Delivery Rider Expert : mcdonaldsindia.com

Organisation : McDonald India
Designation : Delivery Rider Expert
Qualification : 10th/SSC Pass
Job Location : South & West
Website : https://www.mcdonaldsindia.com/career.html

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McDonald Current Openings

1. Delivery Rider Expert

Locations : South & West
Primary responsibility : The delivery rider required to deliver food to customers
Qualification : 10th/SSC Pass
Typical Work Experience : 0 to 10 Years
Key Responsibility Areas : Delivering food to customer within a 5km radius

Requirement:
** Smart phone with data plan
** Own a bike with Valid licence (geared/ non geared – basis bike)
** Bike documents – RC, PUC, Insurance
** Aadhar card, Bank account, SSC certificate

2. Trainee Floor Manager – Restaurant Operations

Locations : Surat (Gujarat)

Primary responsibility:
** To manage daily operations through managing people, product and equipment
** To deliver outstanding Quality, Service, Cleanliness & Value
** Excellence In workplace safety and business results on supervised shifts

Qualification: Any Graduate, preferably Hotel Management Graduate
Typical Work Experience : Fresher
Reports into : Restaurant Manager

Key Responsibility Areas:
Principal Accountabilities:
The Trainee Floor Manager’s role is to first learn and then supervise people and manage the restaurant to achieve the stores business results by using the learnings. In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

1. People:
** Demonstrating leadership by setting the pace and communicating effectively
** Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
** Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures

2. Workplace Safety/Security:
** Follows and enforces McDonald’s security procedures
** Reports all safety concerns to Shift Manager/Restaurant Manager
** Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc

3. QSC & Sales Building:
** Manages shifts with supervision and/or areas without supervision
** Preparing people equipment and product for the shift
** Frequently talking to customers to measure and improve their satisfaction with their McDonald’s experience
** Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
** Is able to perform all crew stations, including maintenance

4. Food Safety/Sanitation:
** Properly executes, enforces and manages all food safety, sanitation requirements

5. Profit:
** Controls labor, waste, cash, and yields while managing a shift

6. Administration:
** Uses proper security and verification procedures when handling deposits and the contents of the safe
** Completes safety checklist and hazard log
** Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits

Our intensive, in-store, Management Development Programme is aimed at enthusiastic, logical thinkers who see themselves managing multi-crore business with an average of 40 to 80 employees. You’ll cover everything from finance and marketing to leadership and HR. And when you finish, you’ll be a qualified Assistant Manager who’s ready to manage budgets, control stock and inspire your team.

3. Guest Experience Leader

Locations South & West

Primary responsibility:
** The Guest Experience Leader interacts with the guest at every stage of the Customer Journey thus ensuring customer satisfaction.

Qualification: Hotel Management Graduate
Typical Work Experience: 1 to 3 Years

Key Responsibility Areas:
** Partners with maintenance and dining room crew to ensure that the restaurant is clean, well-maintained, and properly equipped to meet guests’ needs at all times
** Pays special attention to assist families with children and guests with special needs throughout the customer journey (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)
** Provides a personalized, authentic greeting/farewell to guests entering/leaving the restaurant, opening the door when possible
** Stays informed and shares restaurant promotions and special offers with guests . Engages and assists guests with ordering using the self-order kiosks and can capably troubleshoot common issues
** Encourages guests to download and use the Mobile Order & Pay app, and is able to answer basic questions*
** Assists guests with seating (e.g., retrieving high chairs) and helps with table service delivery when able
** Conducts check-ins with guests to inquire about the food and restaurant experience, ensuring that they have everything they need (e.g., coffee refills, napkins, straws, newspapers)
** Confidently handles guest concerns using service recovery and knows when it is appropriate to escalate an issue to management
** Identifies potential areas of improvement or factors that may negatively impact the guest experience and shares these with management

How To Apply For Job At McDonald India?

To apply for job at McDonald India, Send your CV at on the email id careers [AT] mcdonaldsindia.com