iService Mumbai Service Center Manager

Organisation : iService
Designation : Service Center Manager
Qualification : B.Com, BBA or equivalent Degree Minimum
Office Location : Mumbai
Website : https://iservice.in/careers.aspx

Job Openings in iService

1. Service Center Manager

**iService Center is looking for a Service Center Manager having experience in Managing a Service Center or Sales Outlet.

**Front Office role, A Background in the Service or Hospitality Industry will be preferred.
**Training will be provided to the right candidate.
**Familiarity with CRM is a big plus.
**Knowledge of Microsoft Office (Word, Excel and PowerPoint) is mandatory.

Job Description:
1. Engage with the Client to accept Devices for high level diagnostics to provide accurate estimates for smartphones and tablet issues.
2. Creation of Work Orders on CRM to track the device repair life-cycle from Estimate up to Invoicing and Sales Receipt.
3. Manage the ordering and procurement of Spare Parts and Accessories and creating proper Debit Vouchers for the same
4. Creating Debit Vouchers for Company related petty cash expenses and maintaining records in the CRM system.
5. Follow-up with clients and providing status updates to Clients on the current status of their device, right from work complete to Pick up.
6. Handles Pre-Repair and Post-Repair warranty customer requests for technical assistance and support.
7. Manage a Front Office and Engineering Staff or 4 to 8 personnel.
8. Manage the Service Center and workshop maintenance to ensure a clean and healthy workshop environment along with safety measures.

Education & Experience:
1. B.Com, BBA or equivalent Degree Minimum
2. Minimum Five Years of experience with at least two in Managing a Front Office in the Service Industry
3. Accounting and analytical Skills with knowledge of business processes
4. Experience in Managing Procurement and Inventory of Parts
5. Experience with an IT Service Desk is a Plus

Knowledge & Skills Required:
1. Proficient in English with good communications skills
2. Working knowledge of Microsoft Word, Excel and PowerPoint
3. Ability to calmly deal with Customers in a difficult situation
4. Ability to handle pressure with proper Time Management
5. Experience in conflict resolution and damage control
6. Honesty, Integrity and ethical behavior are key to this position.

2. Senior Smartphone Engineer

**iService Center is looking for a Senior Smartphone Engineer having knowledge of both iPhones and Samsung Android Smartphones.
**The ideal candidate will have about 5+ years of experience in a reputed Service Center.
**The candidate should be familiar with both smartphone software and hardware up to the component level.
**iService offers a competitive salary and a healthy working environment.

Job Description:
1. Performs high level diagnostics to provide accurate estimates for Android and Apple smartphones and tablet issues.
2. Troubleshoot down to the component level to perform service and repairs of Adndroid and Apple smartphones and tablets.
3. Performs software related tasks such as Operating System and firmware loading. Must be familiar in Android and Apple iOS.
4. Responsible for ensuring quality repair of client devices and proper work order documentation.
5. Completes repairs identified in the work order to the required standard and returns them within the designated period.
6. Handles Pre-Repair and Post-Repair warranty customer requests for technical assistance and support.
7. Assists in workshop maintenance to ensure a clean and healthy workshop environment along with safety measures.

Education & Experience:
1. Diploma or Degree in Electronics Technology or equivalent.
2. Five Years of experience with a reputed Service Center.
3. Proficient in English with decent communications skills.
4. Minimum 7 to 10 Years or Experience in lieu of Diploma or Degree.

Knowledge & Skills Required:
1. Hands-on troubleshooting and diagnostic skills.
2. Full detailed understanding of iPhone, iPad and Android devices up to chip level.
3. Ability to calmly deal with Customers in a difficult situation.
4. Honesty, Integrity and ethical behavior are key to this position.

How To Apply For Jobs At iService?

To Apply For Jobs At iService, Follow the below steps
Step-1 : Go to the above link
Step-2 : Browse your resume
Step-3 : Upload your resume

iService Careers

iService Center offers high end Service and Repair of all smartphone, tablet and Laptop devices. We have nine locations around Mumbai and are experiencing a phase of rapid growth. We also have a Security division and offer video surveillance services.