Eigertech Hyderabad Team Leader & Operations Manager

Organisation : Eigertech
Designation : Team Leader
Qualification : MBA/ PGDBM /B.E/ B.Tech or Any graudate
Job Location : Hyderabad
Website : http://www.eigertech.in/Careers.html

Current Openings in Eigertech

1. Team Leader

Job summary:
This position reports to Operations Manager and requires the incumbent to drive day to day operations, manage client communications, mentor team and ensure quality and consistency of the deliverables.

Related / Similar Job : Mosaic Media Ventures Delhi Senior Manager

Responsibilities:
**Spear heading the operations
**Receiving and sending completed projects
**Communicating with Clients via E-mail
**Manage a team of designers and QCs
**Monitor quality
**Mentor designers as required
**Generating monthly reports on designers and QCs productivity and quality reports

Required Skills:
**Excellent communications (Verbal & Written)
**Good observation
**Interest in designing/drawings
**Problem solving skills MBA/ PGDBM /B.E/ B.Tech or Any graudate

2. Operations Manager

Job description:
As an Operations manager, you will be providing inspired leadership for the operation for one of our organization’s lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures.
Work with senior stakeholders, provide single channel of communication ad responsible for the deliverables.

Responsibilities:·
**Provide inspired leadership for the team.
**Make important policy, planning, and strategy decisions.
**Develop, implement and review operational policies and procedures for the team.
**Planning, prioritizing, tracking deliverables and responsible for team deliverables.
**Work with senior stakeholders and providing single window communication.
**Identify and address problems and opportunities for the team and company.
**Focus on process improvement, mentor, monitor, and Manage Performance.
**Help promote a company culture that encourages top performance and high morale. ·
**Assist HR with recruiting when necessary.

Requirements:
**Bachelor’s Degree
**Experience in management, operations, and leadership.
**Ability to build consensus and relationships among managers, partners, and employees.
**Excellent communication skills.
**Sound experience in team mentoring and management.

3. Sr. Executive

Customer CareJob summary:
**We are looking for Customer Care Representatives who not only help the customers on day to day activities but also can make calls to the restaurant industry but create an interest in Point of Sale product.
**This enthusiastic and confident professional would be seeking the opportunity of a lifetime, to be part of a mission that is positively changing the lives of restaurant owners around the world.

Requirements:
**Have strong critical thinking skills in a fast-paced environment.
**Have expert written, verbal and interpersonal communication skills.
**Professional, courteous, respectful, positive and upbeat energy on the chat and phone.
**Have strong customer service background. Able to move quickly, efficiently, and accurately.
**You must possess superior attention-to-detail skills. Able to work in a team environment and possess a professional, respectful, can-do attitude.
**Have excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections.

Responsibilities:
**Helping customers with solutions for technical issues trough chat, email and phone.
**Attending chats, emails and phone messages as required to help the customer to fix technical hassles
**Providing technical support to the customer to on product issues, reports and integrations.
**Having a medium understanding of our product and how it works.

Required Skills:
**Any graduate
**2+ years of experience in Technical/ Chat/ Email support role
**Excellent communication skills (Verbal & Written)
**Proficient in Microsoft Office, CRM, Acrobat and database management skills
**Enthusiastic, goal-oriented, punctual, dependable, and professional E
**Experience working with CRM systems preferred but not required

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