Vantage Circle Guwahati Content Curator & Spanish Translator : vantagecircle.com

Organisation : Vantage Circle
Designation : Content Curator & Translator (Spanish Language)
Skills : Proficiency in English & Spanish language
Job Location : Guwahati
Website : https://www.vantagecircle.com/careers/

Vantage Circle Careers

Life at Vantage Circle is fun and exciting. We believe in fostering a work environment where employees can upskill and grow. Our team is flexible and believes in teamwork, empowering each other, and being a tight-knit family. We believe in innovations to help and build company cultures that can transform the future of work. Join us on our journey.

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Vantage Circle Open Positions

1. Content Curator & Translator (Spanish Language)

Full-Time (Guwahati ) 1+ years Experience

We are looking for a creative in-house ‘Content Curator and Translator’ for the Spanish Language. The candidate will assist our teams in translating our existing content and also developing new content.

Responsibilities:
** Responsible for translating the blog and website content.
** Need to create new content i.e., blogs, podcasts, guides, etc. for our Spanish website. (www.vantagecircle.com/es/)
** Should be able to help the sales team with email support whenever necessary.
** Do basic keyword research, trends, and competitor analysis, etc., and report it as per requirement.
** Support the international marketing team and Outreach team whenever necessary.
** Make efforts to reach out to potential partners in terms of content and others.
** Help keep a track of our competitors’ strategy in Spanish-speaking countries and act accordingly.

Requirements:
** Must have a relevant degree or any other valid certification in the Spanish language.
** Highly enthusiastic and curious to learn.
** Proficiency in English & Spanish language (both written and verbal skills)
** Must be a team player.
** Good analytical skills with active listening and attention to detail.
** Should be able to demonstrate strong work ethics.

2. Content Curator & Translator (French Language)

Full-Time (Guwahati ) 1+ years Experience

About The Role:
We are looking for a creative in-house ‘Content Curator and Translator’ for the French Language. The candidate will assist our teams in translating our existing content and also developing new content as required.

Responsibilities:
** Responsible for translating the blog and website content.
** Need to create new content i.e., blogs, podcasts, guides, etc. for our french website. (www.vantagecircle.com/fr/)
** Should be able to help the sales team with email support whenever necessary.
** Do basic keyword research, trends, and competitor analysis, etc., and report it as per requirement.
** Support the international marketing team and Outreach team whenever necessary.
** Make efforts to reach out to potential partners in terms of content and others.
** Help keep a track of our competitors’ strategy in France speaking countries and act accordingly.

Requirements:
** Must have a relevant degree or any other valid certification in the French language.
** Highly enthusiastic and curious to learn.
** Proficiency in English & French language (both written and verbal skills)
** Must be a team player.
** Good analytical skills with active listening and attention to detail.
** Should be able to demonstrate strong work ethics.

3. Customer Support Manager

Full-Time (Guwahati ) 6+ years Experience

About The Role :
Are you enthusiastic about customer service and great with people? Then we have the right opportunity for you. We are currently looking to hire a diligent & ambitious person to join our team and ensure strong customer service levels are met in line with the company’s objectives. You will be managing the work in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.

Responsibilities :
** Improve customer service experience, create engaged customers and facilitate organic growth.
** Supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality
** Develop service procedures, policies, and standards and maintain an orderly workflow according to priorities
** Analyze statistics and compile accurate reports.
** Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
** Keep ahead of industry developments and apply best practices to areas of improvement.
** Control resources and utilize assets to achieve qualitative and quantitative targets
** Work with cross-functional teams to ensure an efficient and smooth process.

Requirements:
** Proven working experience of 6+ years in the Support domain.
** Excellent knowledge of auditing methodologies to improve customer experience.
** Ability to work in a fast-paced environment and support Global Customer care teams.
** Excellent knowledge of management methods and techniques.
** Working knowledge of customer service software, databases, and tools
** Ability to think strategically and to lead.
** Knowledge of MS- Office and Google Suite, Freshdesk, and other customer support tools.
** Significant experience working with CRM tools and high comfort level with digital technology.
** Should possess strong problem-solving skills and the ability to make sound judgment calls.

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